Riviera Maya Adventure Vacations

The food was very tasteless. I wish the food and liquor was better . The pool closes to early at 7pm. Wanted to do a late night swim on our last day . The staff was amazing and super helpful. My room was cleaned every time we went out . We did an excursion and massage . The massage was the best part of stay .

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

Reaching Cancún was easy and MTS shuttle service was professional and quick. We reached our resort in no time. Best give the drivers some tip for their effort and quickness. The resort was looking clean and pleasant. The check in process was quick but after check-in a sales pitch was waiting for us which took them 1 hr to sell use there spa offer which we didn’t take. We had a 7 hr journey and we just checked in and we were not expecting a lecture and sales pitch, so it was a little sad. Rest the place was big and entertaining. Caribbean restaurant was the best land a must recommend. Getting space near pool was tough as people stock there stuff and don’t show up for hours, resort should work on it to make everyone experience fulfilling. Night gathering and parties were great. Fire show is best one of all. Food at buffet is also good. All together will rate the entire experience 7-8 out of 10.

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

The food was very tasteless. I wish the food and liquor was better . The pool closes to early at 7pm. Wanted to do a late night swim on our last day . The staff was amazing and super helpful. My room was cleaned every time we went out . We did an excursion and massage . The massage was the best part of stay .

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

Reaching Cancún was easy and MTS shuttle service was professional and quick. We reached our resort in no time. Best give the drivers some tip for their effort and quickness. The resort was looking clean and pleasant. The check in process was quick but after check-in a sales pitch was waiting for us which took them 1 hr to sell use there spa offer which we didn’t take. We had a 7 hr journey and we just checked in and we were not expecting a lecture and sales pitch, so it was a little sad. Rest the place was big and entertaining. Caribbean restaurant was the best land a must recommend. Getting space near pool was tough as people stock there stuff and don’t show up for hours, resort should work on it to make everyone experience fulfilling. Night gathering and parties were great. Fire show is best one of all. Food at buffet is also good. All together will rate the entire experience 7-8 out of 10.