Centro - Supmza 001 Vacations from ₩2,210,283

The resort was nice. The rooms were not updated and the pool really needs to be retiled. It’s not accesible for people with disabilities or older people as there are tons of steps and stairs that aren’t too noticeable sometimes and they have very slippery types of flooring. They aren’t very welcoming upon reception, but other staff are really nice. Time share people are setup right in front of elevators so they can stalk you every time you go to your room. The resort also needs more and bigger elevators. However, the food at the restaurants are amazing! We ate dinner at Cocoa twice! You use the app to make dinner reservations, but many restaurants are also open for breakfast and lunch and you don’t need a reservation then. I love how you have many options because of the attached sister hotel next door. The shows at night were wonderful as well. The Mexico show was beautiful as well as the Afro acrobats and fire show. Being that it’s sargassum season, it was nice to have that clean beach area that was shallow with minimum waves. The resort is also next to the Xcaret Ferry so we were able to walk there and catch the ferry to spend a day in Isla Mujeres and then walk back. There is pharmacy, a store, and a taco place right across which was handy. The public transportation bus stop is nearby as well which helped us visit other beaches in Cancun one day as well. The resort also has a great coffee shop includedIt was a great resort catering to families. Not a crazy party resort.

Comfortable, very clean and well maintained property. Excellent customer service. Friendly staff who are very accommodating. Close to shopping, restaurants and many other facilities. Daily day and evening programs to keep customers entertained.

Perfect customer service

This resort was amazing! The restaurant options were amazing, there was always fun events and shows available to attend everyday! Amenities were unbeatable, something for everyone! Very family friendly and elegant at the same time. The staff were great and food was awesome! The staff work so hard and we were very happy with everything! Only complaint was the dress code at the buffet, very strict and very unnecessary. The seaweed problem at the beach really put a damper on our vacation but the hotel had nothing to do with it. I’ve never seen the beach with this seaweed problem before so I was definitely bummed about that. The hotel, staff, and service were top notch! Would definitely go back again!

Family experiences, great staffs. Amazing location.