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"We were upgraded to Sloane Club which was excellent in every area including fantastic staff. Wonderful rooms and bathrooms. Training needed for waiting staff at Sloane Place at breakfast. Upgraded didn’t include breakfast in the club restaurant, we had to return to the original restaurant for breakfast. That is where it went wrong. The staff didn’t have us on their list. In front of all the people in the small restaurant I had to show our booking, it felt like we weren’t trusted. Everyone in the restaurant heard the staff saying we weren’t on the list but we had been upgraded in strange voices. We waited 28 minutes for staff to come to take our order. People around us were being served but not us. Others arrived at tables and orders taken within 5 minutes. Staff treated them well but not us. It was like we’d done something wrong. At 28 minutes I asked if we could order. Our food and drinks arrived 47 minutes after we had arrived for breakfast. Ours took twice as long as everyone else in the restaurant. We really appreciated being upgraded, however, we felt that our overall experience was diminished because of the breakfast staff. Everyone and everything else was fantastic."

"Check in staff were excellent "

"Everything was perfect, thank you."

"well located hotel, extremely helpful staff"

"Clean room. Wifi was great. Staff when there were excellent. No frills except tea and weak coffee. Close to some restaurants a few blocks away. Good value for the money."

"Wonderful staff and location "

"Loved it."

"Great location in quiet Chelsea yet accessible, boutique unique large rooms. Excellent service lobby friendly area with tea. Stayed many times and will be back. "

"This is a small townhouse hotel in a fabulous location. The staff if friendly and the rooms are well appointed. I try and stay at 11 Cadogan once a year. Can’t say enough good things about the hotel, staff and location. "