Apartments in Mexico and Central America

"The resort itself is very nice. Pools and property kept very clean, staff very attentive and the food, especially at the restaurants was excellent. I had an ocean front room in the center section; very nice. Had to be moved 2 times during a 4 night stay. Room was very humid but thought AC turned up. AC would not cool, stayed very humid. Thermostat was also broken. Female mgr saw it flash on/off on its own & temp changed! Had to move. Some rooms have an AC system that needs more coolant added or the coils may need cleaned. Sheets, loveseat, lamp shade over table and part of the floor had visible moisture you could see and feel. Fortunately concierge, Allen, was outstanding with helping me through the issues. Rooms 4009 and 5010 both. He also helped with getting maintenance to fix the shower handle in room 5010. Handle would not turn far enough to allow cold water to mix. Allen took pics and saw everything I mentioned first hand. I have no intention on 'trashing' the resort on social media in any way but the AC issue was really bad and the cleaning crew needs to be more educated on looking for these issues and reporting problems. If they are reporting issues, shame on management for not doing their job. Spending 1 night in room 4009 and 2 nights in room 5010 was quite over bearing and uncomfortable, AC issues. Draining the AC pan in room 5010 did not help. Had to move again. couldn't take it anymore with the humidity. Sheets very damp, floor wet! Again, not good! "

"todo bien gracias exelente,servicio,es la 4 vez que me ospedo 👍todo sercas ,muy acsecible .."

"Friendly and helpful staff. Very clean. Room was larger, nice."

"Very nice property and staff was amazing Will stay again "

"breakfast was terrible the food was cold and not to much to choose from, i wont go there again "

"Best hotel experience I have had in Mexico: beautiful building right in the heart of the capital city and the country, magnificent view from the terrace, and most helpful staff. Breakfast was not great, but there are excellent cafes close by (Cafe de Tacuba, Cafe Popular, for instance). Our room was super clean, comfortable, and spacious even if it was not one of the suites facing zócalo, which must be spectacular but certainly well above my means. All in all, I highly and totally recommend this breathtaking hotel."

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"Above all, the staff was amazing. They were cheerful, happy, and eager to help make our stay perfect. The food was great, as was the location. I appreciated the three pool zones - the large main center pool, the "fun" pool that had activities and two bars, and the quiet pool for relaxation, all of which are infinity pools that overlook the ocean. The nightly entertainment was good for the most part, and is probably the one thing I would recommend for improvement. It's one of the requirements I have for choosing a resort, and since it's the only form of entertainment on site (they have transportation to other properties for parties), it could have been better. The location is great, walkable to downtown, and the beach is swimmable with white sand. Overall, we rate this resort as excellent and would definitely return. "

"Great hotel and great location! This is the perfect stay for anyone who is a foodie looking for a nice stay in a prime location. Staff is great and very accommodating to whatever your needs are. Looking forward to staying again! "