Find hotels in Puerto Aventuras from ₩29,561

"We recently stayed at the Family Selection section of Grand Palladium Kantenah and had a great overall experience. The resort is beautiful, very tropical, and perfect for a relaxing family vacation. The Family Selection service made the trip feel more comfortable and convenient, especially with the family-friendly amenities and quieter atmosphere. The food overall was very good for an all-inclusive resort. The buffet had plenty of variety, and our favorite restaurant was definitely La Paisana — the food felt the most authentic and flavorful during the trip. The à la carte restaurants were decent, but we felt they could be a little more consistent in quality and service. One of the biggest surprises was the Bravo Show. We didn’t expect too much at first, but the performances, music, and energy were much better than expected and became one of the highlights of our stay. The pools, beach, and resort grounds were all excellent, and the staff were friendly and hardworking throughout the vacation. Overall, Family Selection provided a very enjoyable and relaxing family experience with good food, great entertainment, and a beautiful resort atmosphere. We would definitely consider coming back again."

"Amazing"

"Buffet food was the best. All areas in the hotel and outside was very clean. All of the team members were friendly and helpful. Shows were wonderful. We had a wonderful stay. Unfortunately, the ocean had lots of sea weed. If you are a serious swimmer that might not be so good for you, otherwise it's wonderful. The beach gets cleaned every morning, but the sea weed returns by the evening. There are different activities throughout the day. Every evening there are different shows. Lots of entertainment. Playa Del Carmen is in the walking distance. Very pleasant walk, just make sure you grab water, sunglasses and hat. Lots of shops and things to look at."

"Overall the stay was good. The property is a little dated but ok for us. The entertainment setup was good nightly with multiple shows. The staff was friendly and helpful. One oddity is If you need more water, beer, pop in the room before the next day, they charge you. Luckily the bellhop told us when he walked us to the room so we didn’t get surprised. The room service wasn’t convenient and the menu was not great."

"This was my 4th visit to Sofia & as usual, the staff was absolutely wonderful. The room/unit was bright & clean & equipped enough supplies to enjoy a nice cup of tea/coffee on the balcony each morning. Unfortunately, the elevator malfunctioned at the midway point of my stay & remained out of order until check out.. Walking up "

"It was a good resort, not great per say. Food was average, Mexican restaurant was great. Most staff were friendly but a few were not the best. The privilege perks were definitely a must, swim up pool to the room was the highlight of our trip. Definitely a big resort and lots to do. At first they try to upsell you and push a timeshare, annoying but once you get past that you're good."

"Excellent customer service. Food was also good. Nice location"

"El sitio, las instalaciones y el personal son excelentes, lo malo fue que me ofrecieron por mi estadía unos bonos de descuento por $200 dólares y cuando fue a utilizar en las tiendas no los aceptaron me sentí estafado"

"Booked the couples romantic room. Ad says pool on your terrace but it’s a big bathtub, we would fill it up and the water leaked out after 20 minutes. Room was nice but the only plug in the bathroom was broken and sparked when you plugged something in. The outlet used for the coffee bar was also broke and would come completely out of the wall. The coffee pot was broken and took 3 days to get one that worked. The power in our room went out due to the faulty plug in the bathroom and it took them almost a hour to come turn the power back on so the air would work. The staff are all very nice and the resort is very clean. "