Find hotels near La Isla Shopping Mall, Cancun from ₩130,624

"Can be better "

"Great hotel "

"We had to call everyday and ask for the fridge to be stocked towels and wash cloths food was less than mediocre. We were suppossed to get robes and slippers with the room we had to ask and the robes had no belts and the slippers looked used..there were not enough towels for the beach. Highly recommend you go somewhere else. Extremely disappointed stagf was unfriendly and really didn't care. Mirror in bathroom had black mold the frame "

"Second time returning to this hotel very pleasant stay staff if amazing except when they find out you purchased stuff at the airport cause they want to make you become a member and stuff but all you have to say is no no as far from that I recommend it especially as a couple very good service at the royal towers and adults only pool I visited in 2024 and just got back 3/30/2026 it did got a makeover so is very nice better than before "

"The food was fresh and incredible. Staff was friendly and efficient. The room was clean, everything in order. Great experience and one I would repeat without hesitation. "

"A bit rundown. Although exterior seems well maintained our room was very basic and badly needed an update especially the bathroom. Staff are mostly friendly and helpful but front desk is understaffed and can be less than friendly at times. The check-in process is overly bureaucratic and time consuming and there is a constant stream of people needing to have their magnetic-card room keys reprogrammed as they quit working after a day or two."

"Cannot think of one bad thing about this resort! (Ok, if I had to be picky, the linens and pillows weren’t the best and the time share concierge was a little pushy but)…overall this was a pretty perfect stay. It is large, immaculately clean, the main pool is HUGE…. And the food was so much better than I thought it would be! Seriously some good eats… the sushi, breakfast and fish tacos were delicious and so was Hacienda Sisal. Service was great too… every day our room was cleaned and we had new bottles of water. We had so much fun. Hope to be back!!!!"

"The food is not great. The restaurant food is pretty good, but the rest of the food is below average. "

"Beach was great but there was construction from 8am-10pm it was no bueno One pool very small But the staff were were very nice to us as it was our honeymoon and the food was excellent Our room had a window into the hallway which was weird and the air condition made giant puddles on the floor. They were stingy about what we wore to the buffet no tank tops (odd for Mexico but again the food was great) Lots of ways they were trying to upsell which I don’t like personally "