4/10 Poor
Aimee
Traveled with partner
Feb 5, 2024
Disliked: Amenities, property conditions & facilities
This was the sixth casa we stayed at in Cuba and by far the most disappointing. The bed was extremely uncomfortable, to the point neither me or my husband could sleep. The springs were digging into our backs and when we checked the mattress, we saw it was thin and blankets had been piled on top to try and soften what was obviously no good. There was dust everywhere in the room and the ‘kitchen’ had no equipment - unlike the photos in the listing. The owner was friendly but he didn’t give us any information about the area. Wifi is only available by extra payment. The courtyard area had a funny smell and the place just didn’t feel well taken care of. The only redeeming things about the casa is the location (very close to the main plaza) and the rooftop terrace. We were supposed to stay for 4 nights but we left after 1. The property owner initially agreed to a partial refund but has now refused. There are dozens more options at the same price point for a much higher standard.
Aimee
Stayed 4 nights in Jan 2024