Riviera Maya, Mexico hotel rooms at the Pan Pacific Hotels & Resorts

"This was my second time at TRS. I really enjoy coming her to relax."

"Excellent place to stay with the family. "

"El hotel es hermoso. Tiene buen servicio. Necesitaria más personal, pues es muy grande , las habitaciones estan comodas , pero necesitan update. El restaurant de mariscos es de 5 estrellas . La comida de muy buena calidas. Las atenciones siempre buenas. Altamente recomendado. "

"Súper friendly and helpful staff, fun entertainment group and great activities. "

"Upon check in, we had a minor issue with our room not being ready on time. I did ask to speak to the manager on duty. The hotel manager Kevin was very accommodating and even offered us a special dinner to make up for the late check in. Gabriel, Our room concierge was also great. He was very attentive, helpful and went above and beyond to attend to all of our needs. He planned a romantic dinner for us to celebrate our anniversary. Lucia the manager at olio - was great. She made sure our experience was perfect. You can tell these guys enjoy what they do and take it seriously. I also want to give thanks to Estela at the front desk, Jeremias at preferred lobby bar. I highly recommend this resort. It’s relaxing, luxurious and the customer service is top notch. "

"Family friendly. Clean. Fun "

"The animation team truly made our stay unforgettable! Edgar, Abraham, and Diego were so entertaining, friendly, and full of energy. They went above and beyond to keep everyone engaged and having a great time. You can really tell they love what they do it made such a difference in our experience. So much fun and so many laughs!"

"The property is breathtaking with so much to do and see."

"Hola buen dia , esperamos por parte del Servicio de mayordomos un trato exclusivo y al menos con. Nosotros no lo lograron Dista muchisimo de la excellenca , La pscina sucia Una puerta del Baño a la terrace rota La ducha del jacuzzi de la terrace con goteo En fin un desastre A execcion de Eli exelente y el botonrs q nos recibio, el dia q llegamos Chico deberia ser mayordomo Por los demas el resto del personal muy bien Quiero reconocer q los mayordomos son educados y correctos , pero esperamos al estar en una habitación presidential un trato de excellenca q no recibimos y si lo comparators con Otto’s Servicios en Otto’s hotels es nulo Un saludo Gracias "