Find hotels near Aquaworld, Cancun from ₩202,845

"A few important things to note that aren’t otherwise listed: - Restaurants require reservations, but they do allow walk-ins. - All bay-view rooms will have noise issues from nightly entertainment, regardless of the floor. If you want a relatively quiet room after 10 PM, go with the golf view rooms. - There are not food options all throughout the day, specifically midday. So be prepared to work around the odd opening hours of various food options. - You are not allowed to order room service from the restaurants. There is a separate, small room service menu (again with a $10 delivery fee any time you use it). Overall feedback that may or may not be useful: - All hallways and rooms are concrete, so there is nothing in the way of soundproofing or sound dampening. You will hear everything. Pack a white noise machine. - Many things are falling into disrepair, like broken or missing key sensors on doors, peeling and uneven flooring in rooms, etc - There are activities all afternoon at the pools, starting around 12/1 PM until about 5 PM. These are all optional, of course, but if you are wanting to relax quietly by the pool this is not the spot for you. - There is no spa on site. They’re using guest rooms on the second floor for spa treatments. The massage was EXCELLENT, but there is no actual spa with amenities you can use alongside any treatments. - Certain areas of the hotel are only for “vantage” guests and require an up charge, so be aware. "

"We have been here many times! We will continue togo because it is excellent!"

"NOT a good place for a lone traveler. Never felt so lonely in my life."

"Amazing staff super helpful and if you needed anything they were there to help you at all times. All the amenities at the hotel were nice and clean. I enjoyed my stay at the hotel and would definitely come back."

"Pool was dirty. Ac didn’t work well"

"We strongly recommend that people avoid this resort. We’ve stayed at eight different resorts before, and this is by far the worst experience we’ve ever had. The food was terrible—we felt sick every day and suspect food poisoning. Much of the food seemed improperly handled: items were kept lukewarm, deep-fried foods were overcooked in what looked like reused, dark oil, and the menu was very repetitive. Every restaurant offered the same salads and desserts, with artificial-tasting cream. Most dishes were dry and overcooked, and there were no quality seafood options like shrimp, crab, or fresh fish at the buffets. The drinks were also disappointing—very diluted, with barely any alcohol. The beach area was poorly maintained. Out of a large property, there were only about 15 chairs available, and most were broken. There was no staff service on the beach, so we had to walk back frequently to get drinks. Empty bottles and trash were left around until we asked staff to clean them up. The bathrooms were in very poor condition—dirty, with broken locks, no toilet seat lids, and no soap available. Our room also had maintenance issues, including a leak from the ceiling. We reported it, but the overall experience was extremely disappointing."

"staff was very kind and on top of empty glasses and if we needed anything. Hotel itself was pretty clean, I enjoyed my stay. "

"Our room was really nice. We stayed on the adult only side the Reserve. The only not so great restaurant was Capella the Italian restaurant. Food was mediocre. The lasagna was terrible small and dry from being under the heat lamp forever. Spa pool has seen better days. Also all the spas have no working functions and are not heated. The pool must have a leak since it is not full. It is not even up to the skimmer. Needs work. We still enjoyed our stay but i don't think i would be back"

"Room Cleanliness 8/10 Lobby Cleanliness 9/10 (Probably the most upkept part of the hotel) Pool Loungers 4/10. Pool 7/10 - the pools were big, but the tile felt slimey. Got the ickies towards the end. Beach view was really nice. Drinks were 9/10. Buffet 5/10 - Food tasted a day old and bread was stale. The fruit was fresh but everything else was mid. The tables and chairs were super dirty and stained, i mean at least get new covers. The restaurants in the hotel were super mid and furniture looked dated. Spa was a 2/10. Smelled soooo gross in the womens lockers, like urine & mold - the smell of musty towels and sewage. Usually when you walk into a spa it smells like Eucalyptus or Lavender in the lobby. Not the case here. They take you through a water journey which is Sauna- if you do a couples massage be aware if someone has the same slot as you they will join you. Massage was whatever - paif extra $80 for hot stones and was underwhlemed. The table where they give you a massage wasnt covered and i just didnt trust the cleanliness at all. The water in the hot tub and tile was also slimey. I asked for my money back of course they said no. Disappointed for sure. But overall we made the best of it. Not the worst, but definitely not 4-5 or 5 star hotel. Definitelu Mid and in DESPERATE need of updates."