카리브 해의 호텔 검색

“We had an incredible time! The staff were amazing, but our butler Raul superseded every expectation imaginable! Staff will go the extra mile to ensure everything goes smoothly, but Raul will run a marathon for the families he supports. ”

“El hotel es espectacular. La playa ancha y limpia. Pero no tiene mar. Si te gusta nadar en el océano no es tu hotel. Ellos ponen unas botas muy cerca y todo el frente del hotel es lleno de botes de gasolina y entran a recoger muchas personas. Muy incómodo ”

“Most items fresh hood variety but taste wise can use improvement”

“I was impressed by the room, which had a small but well-equipped kitchenette, surpassing the usual hotel amenities with multiple appliances such as a microwave, coffee machine, and various dishware. Another delightful surprise was the availability of a washer and dryer right outside each room, a rarity compared to other hotels in Puerto Rico where their absence had been inconvenient for my family. Despite our late arrival and early departure the next morning, we couldn't fully enjoy the pool and...

“Awesome staff. Older building. Good drinks. Good food. Room was not always clean.”

“Not great value but fun for the kids. The property is huge. It’s a mega resort. Very well kept and staff were nice but it was insanely busy. Food was expensive and poor quality for the most part. Drinks were so so. Very inconsistent. Overall it felt like a mix of Vegas and Miami with lots of things for kids to do. ”

“good”

“Wonderful place to be!”

“Great service and I love everything about the resort”

“To start the booking was messed up not on expedia's end but the hotels, had to buy the first nights stay seperate. Most of the staff are fairly rude and ignore you. When we got the room it was far from clean and there where stains tears and scratches on every piece of furnature. The top droors of the dressers where broken aswell. The shower took 15 minutes to get luke warm and Expect to have to ask for things like towels repeatedly if you want them. And to explain they "cleaned" our room and...

“The grounds were immaculate. Everyone was friendly. Good family environment. Good was great. Lots of options. The beach was beautiful. Would come back! ”

“The staff were very welcoming and sweet! Not a day went by where they did not make you feel welcomed!”

“Customer service was outstanding from clean room to pool”

“Great buffet and amenities. Service in the lobby is very slow. Rooms are older not the best condition ”

“Honestly this place is the worst place I've been to. You have to wait more than an hour to check-in and once you get to your room, you also have to wait for your luggage to arrive, which took more than an hour. We are sitting there just wasting our time. The staffs are so eager for tips, and their facial expression will change according to the amount of the tip. Do not get a massage or a spa in this hotel. it's not worth it. I couldn't get out of this hotel fast enough. I would never visit...

“All the services including staff foods and cleaning services are was best. Highly recommend. ”

“We enjoyed the pool area lot. Beach was cleaner than expected. Staff was polite at times and sometimes they did not care about you at the buffet and restaurant. Do not sign up for H10 promotion event, it is a scam to get you to sign up for their membership and will be a waste of your time. Do not go to the local shops at beachside, it felt unsafe with people doing drugs and smoking. Food was good most of the days with vegetarian options at the buffet. La Locanda was the best Italian...