โIve been to Playa Del Carmen over ten times and have stayed at seven different resorts. We stayed a total of 13 days and truly enjoyed our stay. I wanted to give a shout out to Carlos Quintal in the Grill restaurant. Carlos Quintal truly defined what customer service is all about. He was so attentive to our needs and also a true gentleman. Carlos, along with a great resort, is the reason we plan on returning. A+โ
โHรดtel trรจs sympa, ร 10 min en voiture de la Quinta Avenida. Personnel sympathique, a lโรฉcoute. Chambre double propre, bien รฉquipรฉe, et trรจs moderne. Piscine sur le rooftop super pour les apรฉros de fin de journรฉe โ
โBeautiful resort. Well laid out & very clean. Friendly & helpful staff. Amazing beach. Great food & its excellent that you can also take advantage of their sister resort, Maya, for extra dining options as well.
The rooms & belconies need more hooks to hang towels & things on. Would be nice to have beer added to the fridge daily when the room is cleaned. The cafe should open before 9am. The beach toys office (kayaks, etc.) should open earlier as well. โ
โHonestly the BEST customer service i've had in a long time. Travelled with 7 girls for a bach. It was a small resort, walkable, clean and the team was unbelievably kind. Special shout out to Jorge the Chef. I am celiac and he walked me around the buffet telling me what was safe and what wasn't & even brought me my own dessert! So kind & accommodating, would recommend!โ
โSe escucha un poco el ruido de los bares vecinos para quienes buscan total tranquilidad, pero es una excelente opciรณn cerca de todo. Cama muy cรณmoda โ
โThe service staff (employees were great), the entertainment was excellent. Loved the food. The only thing I would say is at the time of checkout the lady at the counter was not friendly at all. She can work on her skills. It would be nice to at least say "Thank you for staying or coming to visit. Nada, I received that from the servers in the restaurant. They were great people to talk to. โ
โHotel muy tranquilo, limpio, ordenado, desayuno, bueno la habitaciรณn muy cรณmoda para cinco personas con dos recรกmaras, perfecto estacionamiento que es de terracerรญa, pero es un detalleโ
โIt is walkable distance to beach and Calle 5. It is a safe area. Everything was great and look forward for another stay here on our next vacation.โ
