Find hotels in Playa del Secreto, Playa del Carmen

"The hotel was very nice. The staff super friendy and helpful. The rooms were always clean, as well as other areas of the resort. The buffet had a wide variety of foods. The spa was also super nice. Overall an excellent stay!!"

"All the pools were excellent. Even during their busy days they were never crowded. There might have been the occasional day it's a little harder to find a chair but there's 4 pools if you're in the Serenity Club otherwise there's two pools you can use). The round pool is to the left of the big round tower you can see at a distance. The rooms were all very clean and the bed was comfortable along with the fluffy pillows. Staff were all excellent except for one older shorter guy that worked at breakfast on the Serenity restaurant. He was not friendly, wouldn't bring food we ordered and was a little impatient at times."

"Our trip was april23 to April 27"

"-The room described on Expedia wasn’t the same size room in person. -food substitutes in restaurants such as sakuras were non existent -loud noise in mornings from construction when trying to sleep -tv is in Spanish. No English channels -Room service for Privilege members wasn’t sufficient"

"Amazing!"

"Resort is clean. Overall a good resort to stay. I think they are understaffed. Specially in the big areas "

"Could use more bar services. And snack shacks"

"Honestamente me encantó este resort más que nada por la gente que trabaja ahí en el desayuno había un hombre que se llama Lorenzo y me hacía el día todas las mañanas y siento que gracias a él me sentía más cómodo por seguro el servicio fue excelente la gente siempre es muy amable"

"Jusr a great hotel with very helpful staff and ideal location. Will be coming back."